FAQ

A：We support a variety of payment methods, including wire transfer (T/T), letter of credit (L/C), online banking, etc., and the specific method can be negotiated and determined according to the cooperation situation.

A：We are an original manufacturing plant with independent R&D, production and sales capabilities. We focus on the R&D and manufacturing of operating room equipment and can provide original factory customized services and full-process production control.

A:We are a professional manufacturer specializing in the research, development, production, and sales of operating room equipment. Our factory is located in Fengxian District, Shanghai, and has a complete production system, quality inspection process, and relevant certifications. Our products cover medical equipment such as surgical lights and veterinary tables, as well as pet care and smart pet home products, and are exported to many countries and regions around the world.

A:Yes, we support customization as a professional medical device manufacturer.
Could you kindly share your specific requirements, such as specifications, logos, packaging or other customized needs? We will evaluate and provide a solution for you accordingly.

A:Our products are primarily targeted at B2B wholesale, channel distribution, and project procurement scenarios, but can also be adapted to the supply needs of retail channels. We can provide corresponding supply solutions based on your purchase volume and cooperation model.

A:Our products are mainly used in professional settings such as pet hospitals, clinics, schools, breeding bases, livestock farms, and pet shops.

A:We regularly participate in professional medical device exhibitions both domestically and internationally. We can update you on our specific exhibition plans in real time, and you can also schedule a visit to our factory.

A:We are the original production factory, strictly adhering to medical-grade production standards and compliance certification requirements. We control the entire process from raw material procurement and production to quality inspection and warehousing to ensure the quality, compliance, and stability of our products. We also provide comprehensive after-sales and technical support, and our products offer much better value for money than those resold by trading companies.

A:For long-term cooperative distributor clients, we can provide exclusive tiered pricing plans. Prices will be customized based on your annual purchase volume, cooperation period, and cooperation model to ensure your profit margin. Specific details can be discussed in detail.

A:We highly value our long-term partnerships with intermediaries and can provide you with a competitive, customized pricing plan based on your procurement scale, cooperation area, and cooperation period, ensuring your profit margin and the stability of the partnership. Further details can be discussed and confirmed.

A:We offer a variety of shipping options. For urgent orders, we can arrange priority production and fast shipping. The specific shipping time and cost can be calculated for you based on your delivery address and needs.

A:We offer door-to-door delivery services and can arrange the entire logistics delivery process according to your needs. The specific delivery range, delivery time, and cost can be confirmed for you in detail based on your delivery address.

A:To provide you with the most cost-effective shipping method, please provide your complete shipping address. Our logistics team will recommend the most cost-effective logistics solution based on your address, purchase volume, and delivery time requirements.

A:Our LED surgical lights are currently best-selling products on the market. They have CE/ISO/FDA and other compliance certifications and are suitable for surgical lighting, surgical auxiliary lighting, and examination use. There is a large global market demand for them, and they are also our core product.

A:We can provide you with a product catalog. The specific price will be calculated based on your purchase volume, delivery address, customization requirements, and other information. You can tell us your purchasing needs, and we will provide you with a solution with a detailed quotation.

A:You can first confirm with us the product specifications, purchase quantity, delivery time, payment method and other cooperation details. After both parties confirm that everything is correct, a formal purchase contract will be signed. After you pay the amount as agreed in the contract, we can arrange the production and delivery process.

A:We have established a comprehensive quality control system, strictly adhering to the quality management system and medical product manufacturing standards. From raw material inspection upon arrival, to quality inspection at every stage of the production process, to full inspection of finished products before shipment, and to after-sales quality traceability, we achieve full-process quality control to ensure that every product meets quality standards and compliance requirements.

A:The production cycle for standard products is 7-15 working days. The specific production cycle will be adjusted according to the product model, purchase quantity and customization requirements, which can be specified for you when confirming the order.

A:All our products come with a standard warranty. During the warranty period, if any quality issues arise due to non-human-caused damage, we will provide replacement parts and technical support free of charge.

A:We warmly welcome exclusive distributor partnerships. We can develop a customized exclusive cooperation policy and regional protection plan for you based on your market resources, operational capabilities, annual procurement plans, and other factors. Specific cooperation details can be discussed further.

A：Sample is available. Sample cost and freight will be quoted separately; sample lead time around 7–15 working days.

A：Standard in-stock products: 7-15 business days; regular mass production orders: 30-45 business days; customized veterinary equipment: 45-60 business days, depending on the quantity and complexity of the actual solution.

A:Yes, third-party pre-shipment inspection is welcomed.

A:Yes, we supply operation manual, video guide and online technical training for your veterinarians or distributors.

A: Yes, spare parts and consumables can be ordered separately, but please note whether they are compatible with the main unit. Some small accessories have minimum order quantities.